Key Responsibilities
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1. Ensure Service Desk operations using various logging tools to handle, track, resolve or escalate incidents, requests and changes; \
Required Profile
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2. 1-2 years of proven experience in troubleshooting and resolving IT issues; \
Summary
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We are seeking a highly skilled Helpdesk Technician who ensures seamless Service Desk operations, provides exceptional IT support to end-users, and monitors ticket resolution for optimal SLA compliance.