About the Opportunity
We are seeking a highly skilled Customer Success Engineering Professional who excels at bridging customer success, technical expertise, and automation optimization.
This role requires an individual with exceptional problem-solving skills, able to work closely with customers to ensure seamless onboarding and integrations. As part of our team, you will collaborate internally to design and optimize automation workflows that streamline internal operations and enhance efficiency.
This is a hands-on position for someone who enjoys creating innovative solutions, building robust systems, and empowering others through technology.
Key Responsibilities:
1. Technical Implementation & Troubleshooting:
o Guide customers through complex setup processes, integrations (Slack, HubSpot, Salesforce, Zapier, Make), and automated workflow configurations.
o Collaborate with product and engineering teams to identify and resolve issues, test edge cases, and provide technical feedback.
o Maintain Intercom ticket queues and stay informed about user feedback through our Slack channels.
Requirements:
To be successful in this role, you should have strong technical skills, excellent communication abilities, and a passion for automation optimization. We welcome candidates with experience in software development, technical consulting, or a related field.
Above all, we seek individuals who share our commitment to delivering exceptional customer experiences and driving business growth through innovative technology solutions.
Benefits:
This role offers a unique opportunity to join our dynamic team, where you can grow professionally and contribute to shaping the future of automation and customer success. Our organization fosters a collaborative environment that encourages creativity, continuous learning, and innovation.
As a valued member of our team, you can expect a competitive compensation package, opportunities for professional development, and a dynamic work environment that supports your personal and career growth.