Vila Joya, a charming home of 15 rooms and suites that combines elegant accommodations with exceptional restaurant venues, is searching for an experienced Front Office Manager. This key role requires a dynamic and strong leader to guide the reception team, who are responsible not only for guest check-ins and check-outs and ensure a exceptional stay but also for welcoming and coordinating reservations for our restaurants. As the heart of our home, the Front Office Manager will play a pivotal role in delivering an outstanding guest experience to both hotel residents and restaurants guests.
Responsibilities
* Inspire, lead, and support the front office team to create a welcoming and seamless experience for every guest.
* Take charge of reception and restaurant reservations, ensuring seamless operations and an exceptional first impression.
* Coordinate and oversee all front-office activities, providing guidance to the team in managing guest arrivals, restaurant reservations, and creating memorable experiences, balancing discretion with persistence to uphold the hotel\'s high standards.
What you will get in return
* An inclusive work environment at our renowned location, celebrated for its excellent service and prestigious reputation. This is a full-time position.
* A dynamic team spirit that demands excellence while remaining compassionate and supportive when you need it.
* Continuous workshops and training opportunities designed to elevate professionalism and support personal and career development.
* Competitive compensation above local industry standards, reflecting experience and skills.
* Additional perks, including all meals on property, participation in a tips pool, accommodation assistance, recognitions for exceptional work, and more.
Qualifications
* Proven experience in a Front Office Manager role, ideally in a boutique hotel or similar hospitality setting
* Fluency in written and spoken English and in a second language (Portuguese or German). Proficiency in any other language is an asset.
* Exceptional leadership skills to guide and motivate a close-knit team, fostering teamwork and professionalism
* Strong skills in guest relations and communication, with the ability to handle inquiries gracefully and efficiently
* Ability to manage hotel front desk processes as well as oversee reservations and host services for all restaurants
* Attention to detail and a service-oriented mindset, ensuring every guest feels at home
* Flexibility to adapt to the needs of a varied, high-end clientele, including working hours
* Adaptable and capable of integrating into a diverse team
Company description
Become Part of Something Truly Extraordinary!
Welcome to Vila Joya, a sanctuary of luxury and charm nestled along the stunning Algarve coast. What began as a family home has transformed into a world-renowned retreat, celebrated for its intimate ambiance, Moorish-inspired elegance, and two Michelin stars held for over 25 years.
Joining Vila Joya means being part of a passionate community where every role contributes to delivering exceptional guest experiences. From our acclaimed kitchen team, led by Chef Dieter Koschina, to our devoted front office, service, and housekeeping teams, everyone shares a commitment to excellence, care, and authenticity.
Why join us? Work in one of the world’s most beautiful destinations. Enjoy comfortable housing near pristine beaches. Savor chef-prepared meals on and off duty. Access our staff social areas and pool to relax and recharge. Benefit from employee dining and stay discounts, including a Michelin dining experience as part of your welcome.
At Vila Joya, we embrace diversity and collaboration, fostering a culture of integrity and respect. Whether you’re starting your career, seeking new challenges, or perfecting your craft, this is your opportunity to grow in an environment where every detail makes a difference.
Are you ready to be part of something extraordinary? Explore opportunities with us today.
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