Swedish-Speaking E-commerce Support Specialist (Remote from Portugal)Join to apply for the Swedish-Speaking E-commerce Support Specialist (Remote from Portugal) role at Savior Artigos Texteis LdaSwedish-Speaking E-commerce Support Specialist (Remote from Portugal)1 week ago Be among the first 25 applicantsJoin to apply for the Swedish-Speaking E-commerce Support Specialist (Remote from Portugal) role at Savior Artigos Texteis LdaCross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands
Location: Remote in PortugalContract: Full-time, 12-month renewableStart Date: several start dates through June and JulyAbout the Brand:Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience.
You'll be supporting users of its e-commerce platform through every step of their order journey.Your Role:As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.Your main tasks:Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.Communicate with customers via phone, email, and chat.Ensure data security in compliance with GDPR and PCI standards.Escalate complex cases and follow internal procedures.Collaborate with logistics and financial teams.You bring:C2-level Swedish and higher and fluent English (C1).
Strong communication and customer service skills.Detail-oriented mindset and problem-solving attitude.Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
Prior experience in customer support or back-office is a plus.EU member state ID or a valid residence card for PortugalSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTextile ManufacturingReferrals increase your chances of interviewing at Savior Artigos Texteis Lda by 2xSign in to set job alerts for "Commerce Specialist" roles.We're unlocking community knowledge in a new way.
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