Job Title: IT Service Management Strategist
ITSM Process Owner for Service Catalogue Management Job Description:
* Tires is looking for an experienced Process Owner to join our dynamic IT Service Management team.
* This role involves working with professionals to implement and continuously improve ITSM processes in a global environment.
Key Responsibilities:
* Global process responsibility for Service Catalogue Management;
* Development of the process strategy and roadmap in coordination with the IT service management strategy;
* Creation and maintenance of process documentation;
* Building and tracking governance and process KPIs;
* Management of internal and external service providers;
Requirements:
* University degree in Business Informatics, Computer Science, or Engineering field;
* 3+ years of experience in developing, implementing, and controlling IT service management processes;
* Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification desirable;
* Excellent customer service and communication skills;
* Proficient English language skills (verbal and written);
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills (e.g., developing and improving a service strategy);
* Ability to promote the topic of IT service management and present project results, processes, and concepts at all management levels;
* Experience in project management;
* Willingness to travel (up to 15%).
Benefits:
* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for talent promotion and training;
* Individual development planning based on personal needs and targets;
* An international team across locations in a globally active organization;
* Opportunity to make a difference.
Company Overview:
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
Founded in 1871, the company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation.
With sales of €39.7 billion in 2024, Continental employs around 190,000 people in 55 countries and markets.