Area: Guest Experience and Customer Service
Location: Lisboa, PT
"The world is yours with Meliá"
Discover some of the benefits we offer:
My MeliáRewards:
Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits:
Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service.
It offers a unique experience for both business and leisure travelers.
Your mission
Responsible for assisting guests upon arrival, during their stay, and at departure, while upholding the brand's service standards.
What You Will Do
Ensure that guests receive a welcome and farewell according to brand standards.
Assist guests by opening and closing car doors, hotel doors, and elevators.
Help guests secure taxi service.
Ensure the hotel entrance is staffed at all times.
Provide guests with information on points of interest, nearby areas, hotel services, and exits.
Keep the hotel entrance and lobby clean and organized.
Ensure that guests receive all information about hotel services and amenities upon check-in.
Stay informed about daily events, groups, VIPs, etc.
Maintain constant communication with the front desk.
Respond to any guest complaints or concerns.
What We Are Looking For
Minimum 1 year of experience in the role.
High level of Portuguese and advanced English.
Hospitality degree.
Quality and customer service oriented.
Equal Employment Opportunity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team.
In this sense, our motto is "Towards a sustainable future, from a responsible present".
Thanks to all our collaborators, we make it possible.
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