IT Production - Application Production Support.
• Ensure proper follow-up of Productions requests and service availability for our business.
• Manage the activities related to application support liaising with infrastructure ( Servers, Storage, Network, Middleware, Monitoring tools, automation etc.)teams.
• Strong collaboration with APS and Operational teams
Main tasks:
• Resolving incidents;
• Answering user requests;
• Monitoring production environments;
• Developing a good understanding of the existing application (functional and technical);
• Continuous Improvement mindset - Automation of existing processes suggestions
Technical skills:
• Recent graduates(until 3 years experience)
•Linux/Unix - Expert
•SQL - Expert
•ITIL - Practice
•Observability/Monitoring tools - Practice
•Ansible - Practice
Language skills:
•English - Good written and spoken English (candidate should be able to conduct the interview in English)
Soft skills:
•Have a very good communication skills;
•Have the ability to work in fast paced global environment
• Ability to efficiently manage different priorities
• Interested to learn functional, technical areas and Production models
• Think out-of-the box and come up with new ideas/ improvements for the processes
• Proactivity
• Dynamic
• Good mindset
• Be a team player capable of high performance, flexibility and adaptability
• Be prepared to understand business requirements and technical environments
Hard skills:
• Reporting and presentation skills
• Agile Framework Mindset