*Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you
Spanish
native or fluent with strong
English*
communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our
Spanish Claims
team.
Airbnb
is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
Communicate friendly and efficiently with the customers and provide relevant information
Be the person responsible to deal with property damage issues
Handle sensitive issues that were reported during ongoing reservations or after they are over
Analyze the customer situation and assess the property features to determine liability
Identify anomalies and patterns to identify fraudulent claims
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
Native or proficient level of Spanish (C2)
Proficient level of English (C2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem-solving skills with strong attention to detail
Experience estimating contents and automobile / watercraft losses
Desire to learn and advance, be a curious investigator and problem solver
Minimum 1 year experience handling property damage, Insurance and Healthcare Claims, and dispute / conflict resolution (mandatory)
Or minimum 2 years of Airbnb Claims experience
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)
*Benefits.
*
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
*Go further with Foundever*
We believe in memorable associate experiences.
Here, you can improve your quality of life and grow your career.
Apply today