We're hiring a Technical Support Specialist to join a growing team at a leading international software company. This is a fantastic opportunity to build your technical career in a collaborative, multilingual environment supporting clients across Europe.
What you'll do:
* Be the first line of support for technical issues via Zoho Desk, Jira, or similar platforms
* Troubleshoot Level 1 incidents across OS, web, networking, and database layers
* Escalate issues and work with Development, QA, and Product teams to resolve them
* Create and maintain clear documentation to grow our internal and external knowledge base
* Deliver an excellent support experience in Spanish, English, and German
What you bring:
* 1–2 years in a similar technical support role
* Familiarity with systems like Windows/macOS/Linux, basic SQL, and VPN/networking
* Strong communication and time management skills
* Native/advanced Spanish, fluent English and German required
Bonus if you speak French or Italian or have experience with Zendesk, Jira, or Zoho.
Join a team that values curiosity, empathy, and collaboration — and where your growth matters as much as your skills.