We are a brand with more than 30 years of experience that offers an extensive range of equipment for cafes, pastry shops, bakeries, mini and supermarkets, hotel buffets, cocktail bars, breweries and wine bars, self-service, professional kitchens and convenience stores.
Our principles, as an attitude and commitment to excellence, have led us to create products that are distinguished by the highest quality, modern design and high degree of customization.
The Backoffice Manager is responsible for leading and coordinate all post-sales support and order management activities, ensuring customer satisfaction and operational efficiency.
Acting as the backbone of the commercial department, this role will be responsible for following up on customer orders, ensuring process compliance, handling complaints, and providing high-level administrative and operational support to the sales team, driving process optimization, automation, and performance management through KPIs.
Key Responsibilities:
Define and lead the order management strategy, ensuring excellence throughout the entire cycle — from receipt to delivery and invoicing — with a focus on customer satisfaction, profitability, and operational efficiency.
Establish service policies and standards, ensuring consistency, quality, and compliance with service level agreements (SLAs) and internal regulations.
Supervise and optimize order tracking and customer request processes, promoting proactive and effective communication between internal teams and clients.
Manage and resolve critical complaints, acting as a liaison between technical, production, logistics, and commercial departments, with a focus on swift resolution and continuous improvement.
Ensure the integrity and reliability of data in the ERP and document management systems, promoting best practices in information recording and control.
Define, monitor, and report strategic KPIs such as customer response time, service quality, process efficiency, and team performance.
Lead continuous improvement initiatives, regularly reviewing internal procedures, identifying opportunities for automation and digitalization, and promoting operational innovation.
Collaborate with IT, sales, and operations teams to implement tools and systems that enhance productivity, service quality, and process scalability.
Act as a strategic partner to the Commercial Directorate, providing operational insights, robust administrative support, and real-time business intelligence.
Develop and lead the backoffice team, fostering a culture of excellence, customer orientation, and continuous improvement, with a focus on skills, autonomy, and accountability.
Requirements:
Degree in Management, Business Administration, Logistics, or a related field.
Minimum of 3 years of experience in backoffice management, commercial support, or order administration in an industrial or technical B2B context.
Proven experience in using ERP systems (preferably Microsoft Dynamics 365 Business Central) and reporting tools.
Strong understanding of process mapping, continuous improvement, and workflow automation.
High proficiency in Microsoft Office, especially Excel and Outlook.
Personal Profile:
Analytical mindset with a clear focus on KPIs, data integrity, and client-centric service.
Excellent organizational and problem-solving skills.
Effective communicator, both written and verbal, with a collaborative attitude.
Proactive, solution-driven, and comfortable managing priorities in a dynamic environment.
Fluency in Portuguese and good command of English and French.
We are counting on you if you are passionated about industry and focused on the client If you have any doubt you may contact us through or send us your CV with the subject " BackOffice Manager".