What You'll Be Doing
As part of our Support team, you'll play a key role in ensuring our clients get the most out of our products. Your responsibilities will include:
* Providing high-quality technical support and taking full ownership of issues until they're resolved.
* Collaborating with Product Development to resolve tickets efficiently or escalate complex issues when needed.
* Investigating technical problems, identifying root causes, and delivering effective solutions or workarounds.
* Becoming an expert in our product suite and configuring solutions tailored to client needs.
* Assisting the Pre-Sales team by preparing demo environments and offering technical guidance throughout the client journey.
* Participating in client comícios to answer questions, clarify technical details, and help maximize product value.
What we'd like you to have:
* Bachelor's degree in Software Engineering, Computer Science, IT, or a related field.
* 2+ years of experience in a technical support or customer-facing engineering role.
* Solid understanding of web application architectures.
* Experience providing technical support to complex products lide apps, platforms or other softwares;
* Capacity to understand basic JavaScript commands (basic syntax familiarity, ability to interpret code, basic debugging, yet not too advanced);
* Strong problem-solving skills and the ability to clearly explain technical concepts.
* Excellent written and spoken English.
* Interest or experience in Security and Application Security is highly valued.
* Certifications such as ITIL are a plus.