Job Description:
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* We are seeking a Senior Salesforce Engineer to lead the design, customisation and optimisation of the CRM platform.
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Key Responsibilities and Accountabilities:
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1. Lead the design and development of complex digital solutions in the CRM Domain
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2. Provide technical guidance and mentorship to junior engineers
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3. Ensure architectural integrity and consistency across the software development lifecycle
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4. Develop and maintain software architecture documentation
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5. Participate in project planning and estimation activities
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6. Drive continuous improvement initiatives within the development team
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7. Act as a subject matter expert (SME) for pitches and client work
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Required Skills and Qualifications:
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* Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend)
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* Strong problem-solving skills with the ability to troubleshoot and resolve complex issues
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* Experience in leading and managing project development in Agile or Scrum environments
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* Ability to query databases for customer data extraction and reporting
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* Strong programming skills in APEX, C#, .net, others
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* Strong understanding of REST/SOAP APIs for integrating CRM with other systems
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* Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights
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* Team player with organisational skills and dedicated to transparency
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Benefits:
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* Flexible work model allowing you to achieve a better work-life balance
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* Inclusive and supportive culture that values diversity and fosters a respectful workplace
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* Competitive salaries and a range of benefits including volunteer days and wellness days
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Others:
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* Be part of an organisation that fosters sustainable growth for brands, people and society
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* Expand your skills through training, mentorship and data-driven projects that reshape customer experience and business outcomes
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* Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies
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