Job Opportunity:
We are seeking a highly experienced digital banking expert to join our innovative team in Lisbon.
About the Role:
This is an exciting opportunity for Irish professionals with 12+ months' experience in banking, financial services, or insurance in Ireland to take on a challenging role as a first point of contact for customers via phone, email, and chat.
Key Responsibilities:
* Act as the primary point of contact for customers, providing timely and effective resolution to customer queries.
* Manage complex issues end-to-end with professionalism and empathy.
* Support fraud investigations, dispute resolution, and complaints management.
* Collaborate with teammates, share knowledge, and support process improvements.
Requirements:
* Irish citizens with at least 12 months' experience in banking, financial services, or insurance in Ireland.
* Native-level English fluency (written and spoken).
* Strong communication and confident decision-making skills.
* Tech-savvy and quick to learn new tools.
Benefits:
* Join a dynamic international team and contribute to a cutting-edge project in digital banking.
* Opportunity to work in a fast-paced environment and adapt to evolving business needs.
* Collaborative and supportive team culture.