Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.Academy At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for Crossjoin's projects. Here, you'll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real‐world challenges.ResponsibilitiesUser Support: Provide first‐level technical support for hardware, software, and network issues reported by colleagues.Onboarding & Offboarding: Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures.Basic Network & Server Maintenance: Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs.Documentation & Internal Guides: Create and update guides and documentation for resolving frequent IT issues.Security & Incident Support: Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation.Scripting & Automation: Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks.Internal Tool Support: Troubleshoot user‐reported issues, apply minor updates, and ensure smooth operation of internally developed tools.RequirementsBachelor's degree in Computer ScienceMinimum 1 year of proven experience in an IT fieldHands‐on experience with first‐line technical supportInvolvement in projects related to system administration, networking, or IT securityResilience in problem‐solving and pressure situationsAutonomy and responsibilityStrong organizational and time‐management skillsEffective communication skillsTechnical Skills (required or willingness to learn)Operating systems: Windows, Linux, macOSNetworking: Basic understanding (TCP/IP, VLANs, firewalls, switches, Wi‐Fi)Virtualization conceptsContainerization: Docker, Kubernetes (fundamentals)Databases: Postgres, MySQLSecurity fundamentals: VPN, firewall, SIEM, monitoringNice to HaveProgramming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript)Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.)BenefitsHealth insurance extensible to the familyCrosser Assistance Program (psychology, psychosocial, financial, legal and nutrition consultations)Well‐structured Individual Development Plan (IDP)Career plan transversal to the entire companyMonthly gym subscriptionTeam‐building eventsWith the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.#J-18808-Ljbffr