**Customer Service for Website Solutions**
We are seeking a passionate and customer-centric individual to join our dynamic team in Lisbon.
As a key member of our customer support team, you will assist users with troubleshooting, educate them on platform features, and ensure they receive the best possible service.
* Main Responsibilities:
* Deliver outstanding customer service through chat, email, and phone support.
* Assist users in troubleshooting issues with the client platform, offering effective solutions and guidance.
* Help users understand the platform's features to maximize the potential of their websites.
* Collaborate with product and development teams to resolve technical challenges.
* Stay informed about new client features and updates to ensure accurate support.
* Gather and communicate user feedback to enhance the overall user experience.
* Requirements:
* Language skills: German proficiency C2 level and B2 English level.
* Experience or knowledge in digital marketing and/or web design, and a strong enthusiasm for the field.
* Tech-savvy, with the ability to quickly adapt to new software and tools.
* At least 1 year of experience in customer service with a strong customer-centric focus.
* Excellent verbal and written communication skills.
* Strong problem-solving abilities and patience when assisting users.
* Experience with website builders or content management systems is a plus.
* Ability to work independently.
* Benefits:
* 12 months contract.
* Working Hours: Sunday to Friday – 05:00 to 20:00 (Rotative shifts).
* Days Off - Saturday and 1 rotational day.
* Competitive salary + meal allowances.
* Health insurance from day one.
* Flight reimbursement after 6 months.
* Relocation help for international candidates: accommodation (-280€ GROSS withdraw from payslip).
* About Us:
We are a global brand founded by 2 French entrepreneurs in 2000. We offer solution-oriented services that have been acknowledged by leading companies worldwide. With over 75,000 multilingual employees in 50+ countries, we are looking for like-minded individuals to join our team in Lisbon.