Mercier Consultancy is seeking a passionate Italian Speaking Customer Service Agent to join our Financial Services team in Lisbon. In this exciting role, you will provide exceptional support to our Italian-speaking clients, assisting them with inquiries related to our range of financial products and services. Your focus on customer satisfaction and your problem-solving abilities will be essential in ensuring a positive experience for our clients. If you are enthusiastic about finance and customer service, we would love to hear from you
Responsibilities
- Handle customer inquiries in Italian regarding financial services through phone, email, and chat channels.
- Deliver accurate and detailed information about financial products, services, and account options.
- Assist clients with their account management, transaction issues, and service-related complaints.
- Document interactions with customers to maintain accurate records and follow-up effectively.
- Collaborate with the financial services team to enhance service quality and operational efficiency.
- Stay informed about financial regulations and new service offerings to provide relevant assistance.
- Gather feedback from clients to mitigate any concerns and improve overall service delivery.
Requirements
- Fluency in Italian and English, both spoken and written.
- Experience in customer service, preferably in the financial services industry, is highly desirable.
- Strong communication skills with a dedication to delivering excellent customer support.
- Problem-solving abilities and the capability to remain calm under pressure.
- Familiarity with customer service platforms and financial software is advantageous.
- A genuine interest in financial products and the ability to simplify complex information for clients.
- Ability to work effectively in a team as well as independently in a fast-paced environment.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...