Digital Risk Analyst German Speaker | Join the Fight Against Online Fraud!
Location: Lisbon, Portugal
Start Date: 14 August 2025
Schedule: Monday to Sunday, 08:0023:00 (rotative shifts, 2 rotative days off)
On-site Position
About the Role
Are you ready to become a digital detective in the world of e-commerce? Were looking for a German-speaking Digital Risk Analyst to join a dynamic international team in Lisbon. Youll be on the frontlines of identifying suspicious behavior, protecting customers from fraud, and keeping online transactions safe. Whether youve worked in e-commerce investigations or are a seasoned customer support pro with a sharp eye for detailthis role is for you.
What Youll Be Doing
* Investigate suspicious activities, fraud cases, and abuse in e-commerce environments.
* Analyze patterns, verify details, and create thorough documentation using provided templates.
* Use internal tools and gather info from multiple sources to support your case logic.
* Handle disputes with professionalism and calm, even in fast-paced situations.
* Provide excellent support while ensuring every action aligns with fraud prevention standards.
* Suggest process improvements and contribute to a safer online experience for everyone.
What Were Looking For
* Fluent German (C1+) and good English communication.
* Minimum 2 years of experience in customer service or e-commerce fraud investigation.
* Strong analytical and investigative mindset.
* Meticulous, organized, and detail-oriented.
* Confident working with MS Word and Excel.
* Able to prioritize tasks and act quickly under pressure.
* Curious, proactive, and eager to learn.
Compensation & Perks
* Base Salary: 1,100/month (x14 payments/year)
* Performance Bonus: 100/month (x11 months/year)
* Meal Allowance: 7.23 per working day
* Transport Allowance: 20/month
* Health Insurance: Available from day one (free after 6 months)
* Braga Bonus (if transferred): 20/year
We Accept Applications From
* EU ID holders
* Portuguese residence card holders
* Candidates with Manifestação de Interesse
* Visa holders (under case-by-case consultation)
Why Join Us?
* Be part of an international, fast-growing team making a real impact.
* Work in sunny LisbonEuropes tech and lifestyle hub.
* Get real opportunities for career development in fraud prevention, risk, and compliance.
* A workplace that values trust, curiosity, and critical thinking.
Ready to take on the challenge? Apply now and become a guardian of the digital marketplace!
Click to apply or send your English CV to amanda.kiss@cbtalents.org
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