Cegid is a European leader in cloud business management solutions for finance, human resources and retail sectors. In today's rapidly changing world, they help their customers unleash their potential with innovative and purposeful business solutions.
Make more possible is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can shape your future, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for sustainable performance.
The Customer Support Consultant role is part of the Human Capital Management (HCM) team at Cegid. The HCM team builds, implements and supports cloud HR & payroll solutions that simplify people management and ensure regulatory compliance.
Key Responsibilities:
* Functional support and resolution of incidents related to the payroll process in the SaaS model.
* Functional documentation: analysis of changes and assessment of their impact (proactive/corrective maintenance).
* Application of the working methodology defined by the department.
* Supporting clients in the transition between service modalities.
* Two years' experience as a technician/functional consultant in Portuguese payroll.
* MEDIUM/HIGH level of knowledge of payroll procedures, personnel administration processes and Portuguese legislation applicable to payroll.
* Advanced level of MS Office.
* Skills: ability to learn, analyse, work in a team, be proactive, plan and organise, be flexible, communicate assertively and be customer-oriented.
We offer an attractive remuneration package from recruitment onwards, hybrid work model, flexible working hours, 22 days of vacation per year, health insurance and access to online learning platforms and internal academy.
About Us:
Cegid makes more possible by helping its customers unlock their potential thanks to innovative and purposeful business solutions. We shape your future, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for sustainable performance.