P The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.
p We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation @Pestana Troia Eco-resort Residences /pp Key Responsibilities /pp· Implementing front desk objectives and procedures.
/pp· Hiring and training staff and managing the shift schedules.
/pp· Tending to guests#39; complaints and questions and providing exceptional customer service.
/pp· Ensuring that the front desk and reception area is kept clean and organised.
/pp· Maintaining front desk office supplies and equipment.
/pp· Managing budgets, records, and contracts.
/pp· Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
/pp· Conducting performance reviews with the front desk staff.
/pp· Generating reports and feedback for presentation to the general manager.
/pp· Performing administrative duties such as filing and updating records, among others, as needed /pp Key Requirements /pp· Bachelor#39;s degree in hospitality or similar.
/pp· A minimum of 3 years of experience as a front desk manager or similar.
/pp· Proficient in Opera software /pp· Good understanding of procedures and practices in the hospitality industry.
/pp· Excellent written and verbal communication skills.
/pp· Strong organisational and time management skills.
/pp· The ability to provide exceptional customer service.
/pp· Good leadership and training abilities.
/pp If your profile matches this description and you are eager for a new challenge kindly send us your CV .
/p /p