Customer Success Field Specialist - ViGIE Solutions
Maia, Porto (On-Site) National & International Travel
At ViGIE, we're on a mission to enable safer and intelligent healthcare facilities. We develop cutting-edge health tech software, integrating IoT sensors with real-time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.
As we expand, we're looking for passionate, proactive professionals to join our Customer Operations & Success team and help us make a real impact on healthcare safety and efficiency.
What You'll Do
* Install, configure, and maintain ViGIE monitoring systems, ensuring proper performance and compliance with specifications.
* Conduct preventive and corrective maintenance visits, guaranteeing system reliability.
* Work closely with Customer Success and Sales teams to ensure a seamless service experience.
* Assist with warehouse operations, including RMAs and hardware readiness.
* Contribute to proactive monitoring and process improvements to enhance customer satisfaction.
* Document field interventions, configurations, and customer feedback accurately.
* Represent ViGIE with professionalism and uphold our standards of customer care.
* Travel frequently to customer sites nationally and internationally as required.
What You Bring
* 2+ years experience with installation and maintenance of hardware (IoT/Health Tech is a plus).
* Technical background in electronics, IT or related field.
* Proactive, customer-first mindset and willingness to work on-site.
* Strong interpersonal skills.
* Fluent in Portuguese and English, with excellent communication skills.
* Valid driving license and availability for frequent national and international travel.
* Proactive, customer-first mindset and willingness to work on-site.
Bonus Points If You Have
* Electrotechnical degree or knowledge
* Multilingual abilities (Spanish/French or other)
* Knowledge of network configuration and troubleshooting.
Why ViGIE?
* Purpose-driven mission-improving healthcare safety
* Collaborative, close-knit team
* Professional growth
* Competitive salary, health insurance, paid training, and more
Apply today to be part of a mission-driven company transforming healthcare safety!