French Customer Advisor for a Global Consulting Leader - Porto, Portugal
Do you want to work with a company that believes in building brighter futures?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Porto?
So we have the perfect opportunity for you!
Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
Responsibilities
* Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
* Customer relationship management and digitized processing of customer contacts, focused on health insurance.
* Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
* Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits.
* Complete daily tasks as allocated in an efficient and timely manner.
* Maintain accuracy and security of customer information on the database.
* Identify and escalate issues appropriately.
* Compose thoughtful and accurate messages or customize prepared responses to customer emails.
* Research information and solve problems using available resources.
* Monitor and control numerous concurrent tasks in tandem.
* Proactively and independently work to meet targets and goals.
Qualifications
* Native or proficient level of French (C2) (mandatory)
* Advanced level of English (at least C1) both verbal and written (mandatory)
* Previous experience in customer services and/or banking/insurance is an asset.
* Pedagogy, active listening, personalized follow-up of insured files.
* Ability to read, understand and explain guarantees.
* Ability to calculate and/or explain reimbursement calculations.
* Customer-oriented, willingness to provide personalized care.
* Genuine, unfeigned empathy.
* Ability to keep calm and clear-headed in critical situations.
* Ability to demonstrate confidence when imparting information or dealing with troubled callers.
* People-oriented, value-added interpersonal skills.
* Strong analytical and empathic skills.
* Logic and mathematical calculations (arithmetic/percentage).
* Experience with policy work, or help resource project management.
* Life experience to apply to managing situations.
* Early adopter of technology.
* Ability to put callers at ease.
* Makes the customers feel confident that their needs are being met.
* Dependable, reliable and able to perform duties with minimum supervision.
* Ability to interact positively with peers and supervisors.
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Porto, Portugal
Benefits
* Relocation package.
* Competitive wages.
* Paid professional training.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peek of the job in action
Job Segment: CRM, Relationship Manager, Project Manager, Consulting, Database, Technology, Customer Service
#J-18808-Ljbffr