German Language Customer Service Representative
We are seeking a highly skilled and customer-focused German-speaking representative to support our growing operations in Portugal.
The ideal candidate will be fluent in German (C1+) and proficient in English (B2+), with experience in a customer-focused environment and excellent communication and persuasion skills.
This is an exciting opportunity for individuals who enjoy working independently and have a passion for delivering exceptional customer service. If you're motivated, results-driven, and fluent in German, we encourage you to apply.
Key Responsibilities:
* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
* Handle sales inquiries with confidence and professionalism
* Guide clients through available packages, promotions, and upgrades
* Resolve queries and ensure customer satisfaction throughout the booking process
* Upsell services when appropriate to enhance the overall customer experience
* Maintain accurate records of customer interactions and transactions
Requirements:
* Fluent in German (C1+) and proficient in English (B2+)
* Experience in a customer-focused environment
* Excellent communication and persuasion skills
* Ability to work independently
* EU Passport or valid work permit
What We Offer:
* Opportunity to work from the comfort of your home (regional restrictions apply)
* Join a vibrant, international team in the travel and tourism industry
* Career development and growth in a well-established global client environment
* Full training provided