Descrição da Função Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market. We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us. With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security. If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you. We are currently strengthening the team of one of our clients with the following profile: IT Support – Hybrid (Porto).What we are looking forHard SkillsMin 3YFluent French is mandatoryStrong organizational (methodical), interpersonal (co-operative, constructive and open-minded), problem solving, communication and analytical skills.A real passion for learning, doing things better and helping others – and an ability to turn ideas into realities.Availability to travel abroad (Paris mostly) for short periods of time, as required (once or twice a year for few days)Working experience in a user support role directly assisting and interacting with clients to address client requests.Experience in conducting training sessions and present functional subjectsExperience organizing/tracking your users relationships and you know how to leverage data to increase client engagement/satisfaction and applications efficiency.Excel and data manipulation.SQLGood level in English is desirableKnowledge on SNOW/SUN (nice to have)Able to be quickly autonomous, proactivePast experience on similar positionGood time management skills to prioritize tasks efficiently.Experience in requirement analysis and client needs assessment.Team spirit, client-oriented spirit and good analyzing skillsSoft SkillsGood communicationTeam spiritProactivityTime managementWhat we have to offerCareful onboarding and close support from day one.Continuous feedback aligned with your professional goals.An accessible and collaborative team ready to support each individual's journey.A close-knit environment where idea sharing and personal development are valued.Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.Social events and initiatives that strengthen team spirit.Localização Porto, Portugal#J-18808-Ljbffr