About the job The Corporate Trust Operations Officer is responsible for analysing and integrating missing data in the systems, performing the consequent controls according to the procedures in place and ensuring that SLAs are met.
Your main activities are Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation.
Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check...).
Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability.
Manage queries, while understanding the different priorities and forward the requests to the respective departments.
Ensure escalation of non solved queries and potential incidents.
Extract reports, gather information and provide information to support the decision process and/or oversight duties.
Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards.
Training the newcomers, smoothing the onboarding process.
Sharing continuous improvement projects by raising improvement points and contribute to implement them.
Contribute to a good team atmosphere and follow the Group's code of conduct.
Profile and skills for success Behavioral Skills Ability to collaborate/Teamwork: Proficient Attention to detail/rigor: Proficient Client focused: Proficient Organisational skills: Proficient Critical thinking: Proficient Ability to deliver/Results driven: Proficient Languages English (Fluent) Tools and Methodologies MS OFFICE PACK MICROSOFT EXCEL (Proficient) MS OFFICE PACK MICROSOFT POWERPOINT (Proficient) MS OFFICE PACK MICROSOFT WORD (Proficient) Experience, Academic Background & Other Qualifications Field of Expertise Banking and Financial Operations (No experience) Academic Background Highschool in Economics, Finance and Accounting LI-Hybrid Why joining BNP Paribas?
Leading banking institution BNP Paribas is the European Union's leading