Embrace the future
Recently, streaming companies and websites have been transitioning viewers from traditional TV to new services and devices. This project supports one of the world's most popular video streaming websites.
You will be part of a multicultural team based in Lisbon, providing outstanding multi-channel support to users of the service.
Below are the details, and we welcome any questions you may have.
Key Responsibilities
- Support premium membership customers
- Identify customer issues and troubleshoot to find solutions
- Document actions taken and categorize cases and potential bugs
- Examples include resolving account issues, video playback problems, or uploading errors
- Perform soft troubleshooting as needed
What We're Looking For
- At least 12 months of direct customer service experience, preferably in contact centers within B2C and/or B2B environments
- Experience providing live customer support via phone, chat, and email
- Excellent native-level written and spoken communication skills in Russian
- Fluency in English
- Ability to understand customer needs and actively listen to probe for relevant information
- Capability to handle difficult situations professionally
- Provide customer and technical support through various communication channels
- Flexibility to work hours including evenings, weekends, and holidays
- EU citizenship or valid Portuguese work permit required
Our Offer
- Contract from day one with paid training
- Relocation package for eligible candidates moving to Lisbon from abroad
- Training and development opportunities
- Private health insurance covering immediate family members
- Life insurance
- Child benefits, including nursery and student vouchers
- Employee Assistance Program (EAP) supporting health, well-being, and financial services
- Discount memberships at various gyms across Portugal
- Corporate discounts through partnerships with brands like Pestana Hotels, Carnext, Huawei, Apple, MEO
- Access to refreshments such as fruit, water, coffee, and tea in Cognizant offices
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