SAP Customer Sucess Managerwww.hcltech.comRemote / Permanent / Full-TimeWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.Your Role & Responsibilities We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on…Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service/project delivery according to planned scope, budget, and milestonesSupporting in de-escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.Systematic and faster onboarding of associates: mandatory trainings documentationEnabling continuous delta KTs on new topics and refresher sessions. Qualifications & ExperienceTechnical Skill Set required to perform dCEM tasks Technical expertise in SAP Basis area with minimum of 2+ years of experience.Good understanding & hands-on experience required in HANA database.Experience in SAP Upgrade & Migration (OS/DB) is mandatory.Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.Work Experiences4+ years’ experience with multi-national software/IT organizations.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).2+ years of SAP Basis S/4HANA knowledge.LanguagesPortuguese at C1: Level FluencyEnglish: (B2: Independent Level User) Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.Candidate Privacy Notice: https://www.hcltech.com/candidate-privacy-notice