Job Overview:
We are seeking an experienced professional to join our team as a Credit & Collections Specialist. This role will be responsible for increasing the speed at which customers' open items are paid, resulting in improved customer satisfaction.
* Increase customer satisfaction by reducing payment delays.
* Work closely with customers and internal teams to solve non-payment root causes.
* Manage customer relationships, including problem resolution and root cause analysis.
The ideal candidate should have a university degree in Finance or Accounting and relevant work experience in collections or credit management departments. Fluent German language skills are mandatory, and proficiency in English is also required. SAP or other accounting ERP skills are a plus. Strong communication, prioritization, and organization skills are essential for this role.
Key Responsibilities:
1. Resolve customer complaints and disputes efficiently.
2. Analyze customer data to identify trends and areas for improvement.
3. Develop and implement strategies to reduce delinquency rates.
Required Skills and Qualifications:
* University degree in Finance or Accounting
* Relevant work experience in collections or credit management departments
* Fluent German language skills
* Proficiency in English
* SAP or other accounting ERP skills
Benefits:
This role offers a unique opportunity to develop your skills and experience in a dynamic environment. You will have the chance to work with a talented team and contribute to the success of our organization.
About the Role:
This is a challenging and rewarding role that requires strong analytical and communication skills. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply.