German C1 Customer Service Representative Opportunity in Porto
* We seek a highly skilled and proficient German-speaking professional to provide exceptional customer service support in the vibrant city of Porto, Portugal.
In this key role, you will serve as the primary point of contact for our German-speaking customers, delivering outstanding service and support to ensure customer satisfaction.
* Key Responsibilities:
o Respond to customer inquiries via phone, email, and chat in a timely and professional manner
o Resolve customer issues and complaints efficiently, providing accurate information about our products and services
o Maintain detailed records of customer interactions and transactions
o Collaborate with other departments to resolve complex issues and ensure a seamless customer experience
o Exceed customer satisfaction and performance metrics
Qualifications:
* Proficiency in German (C1 level) and English (B2 level)
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and a customer-focused attitude
* Ability to work independently and collaboratively within a team
* Prior customer support experience is advantageous, but not required
Benefits:
* Competitive compensation package
* Comprehensive training and development programs
* Opportunities for career growth and advancement
* A supportive and collaborative work environment
* Relocation assistance including travel arrangements and initial accommodation support
* Benefits package including health insurance, meal vouchers, and transportation allowance
Why Porto?
* Porto offers an exceptional quality of life with its stunning architecture, rich history, beautiful coastlines, and welcoming community. Enjoy the city's renowned cuisine, lively festivals, and a perfect blend of tradition and modernity.