In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Chargeback & Claim Correction position.Company Description:They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.Their newly established Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.
With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.What you can look forward to:In the "Warranty Audit" task area you will identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review.
This role will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service, and product quality, supporting the achievement of adequate cost targets and contributing to an audit-proof warranty application review.The key responsibilities of this role are:Ensure that findings from warranty audits are reflected in chargebacks to after-sales partnersMonitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections)Create and correct invoices independently in the systemContinuously improve the chargeback processes using technology including RPAWhat we are looking for:Business background (e.g. studies or apprenticeship)IT-affinity and ideally experience in optimizing processes with the help of RPAExperience working with SAP is a plusBasic Microsoft Office SkillsGood analytical skills and a feel for the overall contextFluent in oral and written EnglishIndependent, structured and efficient way of working, strong attention to detailExcellent teamwork skills and enjoy working in a dynamic and collaborative environmentBenefits:Working in a dynamic environment with vibrant team spiritCareer opportunities within the companyHome office policy of 2 days / weekAdditional days off on Dec 24th and 31stBirthday offReferral BonusLife InsuranceHealth Insurance, extended to family membersSeniority levelAssociateEmployment typePart-timeJob functionAccounting/AuditingIndustriesHuman Resources Services and Motor Vehicle Manufacturing
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