In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Chargeback & Claim Correction position.
Company Description:
They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector.
As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement.
With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
What you can look forward to:
In the "Warranty Audit" task area you will identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review.
This role will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service, and product quality, supporting the achievement of adequate cost targets and contributing to an audit-proof warranty application review.
The key responsibilities of this role are:
Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners
Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections)
Create and correct invoices independently in the system
Continuously improve the chargeback processes using technology including RPA
What we are looking for:
Business background (e.g. studies or apprenticeship)
IT-affinity and ideally experience in optimizing processes with the help of RPA
Experience working with SAP is a plus
Basic Microsoft Office Skills
Good analytical skills and a feel for the overall context
Fluent in oral and written English
Independent, structured and efficient way of working, strong attention to detail
Excellent teamwork skills and enjoy working in a dynamic and collaborative environment
Benefits:
Working in a dynamic environment with vibrant team spirit
Career opportunities within the company
Home office policy of 2 days / week
Additional days off on Dec 24th and 31st
Birthday off
Referral Bonus
Life Insurance
Health Insurance, extended to family members
Seniority level
Associate
Employment type
Part-time
Job function
Accounting/Auditing
Industries
Human Resources Services and Motor Vehicle Manufacturing
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