As an IT Service Manager, you will take on a pivotal role, responsible for:
1. Ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.
2. Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
3. Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.
4. Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.
5. Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.
Qualifications and Skills:
We anticipate our ideal candidate to exhibit the following attributes:
1. A strong commitment to a customer-centric approach, placing our customers at the core of every action.
2. Several years of hands-on experience in HR and/or IT systems.
3. A solid grasp of IT compliance standards (e.g., ISO 27001, GDPR) and a familiarity with regulatory requirements.
4. Adaptability to work in a dynamic, fast-paced environment that embraces change.
5. Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.
6. A willingness to thrive in an international setting.
7. A keen ability to deliver added value to customers and provide top-tier service.
8. Excellent communication skills, marked by clarity and conciseness in all interactions.
9. A strong team player with a penchant for virtual collaboration.
10. Proficiency in both written and spoken business-level English.
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