OverviewURGENT: German-Speaking Customer Service for Leading Cruise Line - RemoteJob Openings URGENT: German-Speaking Customer Service for Leading Cruise Line - RemoteLocation and RoleLocation:Remote (Based in Porto)Role:German-Speaking Customer Service RepresentativeKey ResponsibilitiesSelling cruise packages:Handling inbound calls from customers interested in booking their next vacation. You will assist them with all their inquiries and help them find the perfect cruise package tailored to their needs.Cross-Selling and Upselling:You will identify opportunities to suggest upgrades, special packages, and additional products to enhance customer satisfaction and maximize sales.Customer Support for Post-Booking:Assisting customers with any questions or changes they may need after booking, ensuring their trip runs smoothly.Booking Management for Travel Agents:Providing professional support to travel agents with their client bookings, ensuring that every detail is correctly processed and meets customer expectations.Advising on Cruise Information:Be the expert that customers turn to for all their queries about destinations, ships, required travel documentation, pricing, and other essential travel information.This role will also involve solving customer problems, answering product and service-related questions, and providing overall assistance with both pre-booking inquiries and post-booking concerns.Work ScheduleMonday to Friday:08:00 - 18:00Saturday and Sunday:08:00 - 17:00Occasional availability:You must occasionally be available from 08:00 - 19:00Days off:2 days per week (rotative schedule)Training and OnboardingYou will be fully prepared for the role through4 weeks of dedicated training, which includes:2-week training:Comprehensive product training on cruise packages, upselling techniques, booking systems, and customer service skills.2-week nesting:Practice your skills in a live environment with support from experienced colleagues before transitioning to the full role.What We OfferCompetitive Salary:1,100 EUR per month (paid 14 times a year).Sales Bonus:Earn up to120 EUR additionalper month through sales performance.Remote Working Model:Enjoy the flexibility of working from the comfort of your home, while being part of an exciting industry.Career Development:Opportunity to grow within the company and take on new challenges in the travel sector.Multinational Work Environment:Work with an international team for a global industry leader in cruises.RequirementsLanguage Skills:You must befluent in Germanand have a good level ofEnglish (B2).Sales-Oriented Mindset:You should be comfortable with upselling and cross-selling to maximize the customer experience and boost sales performance.Communication Skills:Excellent verbal communication skills are essential, as you will be the primary contact for customers and travel agents.Availability for Rotative Shifts:Willingness to work flexible hours, including weekends, as per the schedule outlined above.Tech-Savvy:Basic computer skills and experience with CRM or booking systems would be an advantage.Customer-Centric Approach:A passion for delivering excellent customer service and ensuring customer satisfaction at every step of their journey.Why You Should ApplyThis is your chance to be part of aworld-renowned cruise linecompany while enjoying the benefits ofworking remotely. With a clear path for career progression and the opportunity to immerse yourself in the exciting world of travel and tourism, this role offers a unique combination ofjob stability ,personal development, andflexibility.Youll gain experience in the fast-paced cruise line industry, work with a multicultural team, and help people create memorable vacation experiences.About Cross Border TalentsCross Border Talentsis an international recruitment agency that specializes in placing multilingual professionals in top companies around the world. We work with industry leaders in various sectors, and for this role, we are collaborating with one of the largest and most successful cruise line brands globally. Join us and start your journey toward a fulfilling and exciting career in customer service!Ready to Take the Next Step?If youre ready to embark on this new adventure, we would love to hear from you! Submit your application now, and well be in touch shortly.Apply today and set sail on your new career!