Inetum is a European leader in digital services, striving to make a digital impact for businesses, public sector entities, and society.
Responsibilities
* Provide first-level support to users by responding to their requests via email or chat.
* Analyze and resolve simple incidents, providing clear solutions or instructions.
* Create, update, and close incident tickets in the support management tool.
* Escalate complex incidents to higher-level support teams as needed.
* Participate in documenting support processes by writing simple guides and FAQs for users.
* Assist users in using applications, explaining basic features and answering their questions.
* Collaborate with the team to identify possible improvements to the support service.