OverviewLocation: Porto, Portugal (On-Site). Schedule: Rotational schedule Monday – Saturday, 07:00 – 19:00. A major European telecommunications provider, delivering mobile, broadband, and digital connectivity services to millions of customers, is expanding its customer experience team in Porto. We are currently looking for aFrench-speaking Customer Support Specialistto assist customers with telecom services, subscriptions, and technical inquiries while ensuring a high-quality customer experience. This role is ideal for candidates who enjoyproblem-solving, customer interaction, and working in a fast-paced international environment. What You'll DoSupport French-speaking customers via phone and digital channels Assist with telecom product inquiries, subscriptions, billing, and service usage Troubleshoot basic technical issues related to mobile and internet services Ensure accurate documentation of customer interactions in internal systems Deliver a professional and solution-oriented customer experience Candidate ProfileC2 French (mandatory) Fluent English for internal communication Strong communication and problem-solving skills Customer-oriented mindset Ability to work in a structured support environment Work Authorization RequirementsCandidates must already have: EU Citizenship OR Portuguese Residence Card Additionally, valid Portuguese work documentation is required: NIF (tax number) NISS (social security number) No relocation support — candidates must already live in or near Porto. Compensation & BenefitsBase salary: €1,020 gross × 14 months Guaranteed bonus: €100 gross/month during the first 3 months (or more based on performance) Meal allowance: €9.60/day (net, meal card) Public transport reimbursement: up to €40/month Welcome bonus: €150 gross paid in the 4th month How to ApplySend your CV to can.dinler@cbtalents.org or use the Application Form.#J-18808-Ljbffr