Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world's most recognizable companies and supporting their business.
Our client is one of the world's leading companies in the field of Social Media and wants you to be part of its team.
Responsibilities
Provide support to high-level clients to help them grow across multiple channels – chat, email and phone
Support and expand the self-serve advertising base for clients in the online and digital advertising domain
Provide pre and post-sales support for all self-service products
Provide product and tool support to enhance clients' experience
Identify and solve problems technical bugs and ad delivery issues
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
Provide vital product insights and feedback from our customers to engineering.
Requirements
Native-level written and verbal communication skills in Turkish
Good knowledge of English (B2 level) is required
Computer skills (basic skills mandatory, advanced skills like coding preferential)
Good analytic skills and logical thinking
Excellent communication skills: verbal, written, and listening skills
Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
Ability to multitask and work under pressure
Availability Monday to Sunday, including rotating weekends
EU citizenship or work permit for Portugal.
Benefits
Possibility of cooperation with leaders in various industries
Stable work and career progression
Investment in training and personal development
Health Insurance since day one in the company; Possibility to live in one of our apartments
Initial flight expenses refund
Annually complementary return flight to your home country (within Europe)
Free Portuguese language courses, sports activities and organized events
Monthly and Quarterly Bonus