Job Description
The Content Operation Analyst position involves delivering high-quality support to teams, managing client configurations through Cision tools, and overseeing media monitoring databases.
Main Responsibilities:
* Setting up online media platforms and adjusting content delivery processes using HTML, JSON, and JavaScript languages.
* Monitoring daily metrics and alerts for timely issue resolution.
* Collaborating with Cision teams to provide technical support and resolve media monitoring issues for clients via ticket systems and email.
* Configuring searches using Boolean Logic and keyword combinations.
* Fostering feedback loops with the WISE Engineering team to enhance web monitoring and delivery processes.
* Maintaining communication with external content providers.
Essential Skills and Qualifications:
* Bachelor's degree or equivalent qualification.
* One to two years of experience in online support tools, including HTML and Boolean Logic.
* Basic understanding of fundamental concepts, practices, and procedures applicable in varied situations.
* Proficiency in Portuguese and English language skills.
About the Role:
This position requires prolonged sitting periods without leaving the work area.
The job demands expressing ideas verbally.