Executive Office Intern Provides high‐level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management.Key Responsibilities 1. Administrative Support to the General ManagerManages the GM's calendar, including scheduling high-priority meetings and coordinating travel arrangements.Prepares agendas, takes minutes during HOD meetings, and follows up on action items.Drafts professional correspondence in English to VIP guests, corporate offices, and hotel owners.2. Guest Relations & VIP HandlingMonitors guest feedback through IHG's "HeartBeat" system and assists the GM in drafting personalized responses to high‐profile reviews.Coordinates the arrival of VIP guests, ensuring their preferences are met and personalized welcome amenities are arranged.Assists in conducting "Quality Walks" with the GM to ensure the property meets brand standards.3. Strategic Projects & ReportingAssists in compiling data for monthly and quarterly owner reports.Conducts market research on local competitors and industry trends to support the GM's strategic decisions.Manages special "Ad‐Hoc" projects, such as sustainability initiatives (IHG Green Engage) or community CSR programs.Acts as a point of contact for department heads to ensure the smooth flow of information to the Executive Office.Assists in organizing management retreats, town hall meetings, and internal leadership events.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.#J-18808-Ljbffr