We are looking for an experiencedService Delivery Manager (Technology)to join a leading organization in thefinancial services industry. This role is responsible for ensuring high-quality IT service delivery, aligning technology operations with business objectives, and maintaining strong relationships with internal stakeholders and external service providers. The ideal candidate has a strong background inIT service management, experience working inregulated environments, and the ability to lead cross-functional teams while ensuring service stability, performance, and continuous improvement.Key Responsibilities Own end-to-endIT service deliveryfor critical technology services supporting financial operations Act as the main point of contact betweenIT, business stakeholders, and external vendors Ensure services meet agreedSLAs, KPIs, and compliance requirements Manage incident, problem, change, and release processes in line withITIL best practices Drivecontinuous service improvement initiativesto enhance service quality and efficiency Monitor service performance, risks, and dependencies in a regulated financial environment Coordinate and overseethird-party service providersand outsourcing partners Prepare and present service reports, dashboards, and executive-level updatesRequired Skills & Experience Proven experience as aService Delivery Manageror similar role in a technology environment Strong knowledge ofIT Service Management (ITSM)frameworks (ITIL preferred) Experience infinancial services, banking, insurance, or other regulated industries Solid understanding ofinfrastructure, applications, and cloud-based services Strong stakeholder management and communication skills Ability to manage multiple priorities in a fast-paced environment Fluency inEnglishNice to Have ITIL certification (Foundation or higher) Experience withcloud platforms(Azure, AWS, or similar) Knowledge ofcybersecurity, risk, and complianceconcepts Experience working inhybrid or global teamsWhat We Offer Opportunity to work in astable and innovative financial environment Hybrid working model inPorto Competitive salary and benefits package Career growth and professional development opportunities