Consulting and Project Management
RC-2451
Business Analyst ServiceNow
Location: Lisbon
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Join us by applying for this exciting opportunity.
* Higher education in Information Technology
* At least 4 years of professional experience as a ServiceNow Business Analyst
* Solid knowledge of ServiceNow, with experience in HAM and SAM modules highly valued
* Ability to analyze functional requirements based on business needs and team input
* Strong capability to recommend and implement functional and technical solutions
* Experience in providing consultancy to clients and suggesting ServiceNow developments
* Support structuring of implemented functionalities
* Ability to lead functional workshops with operational teams and stakeholders
* ITIL V3 certification (minimum)
* Valued certifications: CIS - CSM, CIS - FSM, CSA, Micro Certification - CMDB
* Fluency in English; knowledge of Spanish valued
* Excellent communication and customer service skills
* Strong analytical and problem-solving skills
* Attention to detail, rigor, and autonomy
Why work with us
* Over 30 years of experience with a team of IT specialists
* Participation in challenging projects across diverse sectors using the latest technology
* Access to certified training for continuous skill development
* Committed to equity, integrity, and diversity, ensuring a discrimination-free environment
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