Job Description
We are seeking a dedicated Service Delivery Manager to oversee the delivery of our managed services.
This critical role acts as the bridge between clients and internal teams, ensuring services are properly staffed, delivered, and continuously improved, while maintaining strong client relationships and operational discipline.
Your key responsibilities will include:
* Client Management: Serve as the client’s first point of contact for issues, requests, or challenges.
* Team Leadership: Directly manage a team and Team Leads, providing guidance, support, and issue escalation.
* Operational Excellence: Analyze staffing levels, manage onboarding, and perform quality assurance.
* Performance Management: Handle personnel challenges, including training, evaluations, and disciplinary actions.
* Internal Coordination: Serve as the point of contact for billing, solutions, and employee management.
Key Requirements
* Excellent communication and leadership skills.
* Ability to analyze data and make informed decisions.
* Strong problem-solving and conflict resolution skills.
* Experience in managing teams and leading projects.
Benefits
A competitive salary and benefits package is available to successful candidates.
A dynamic and supportive work environment that fosters growth and development.
The opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
About Us
We are a leading provider of managed services, dedicated to helping our clients achieve their goals.
We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.