We are looking for a Service Management Platform Administrator to support and manage a ticketing and service management platform used across international teams.
This role focuses on ensuring system reliability, user support, and continuous improvement, working closely with IT, project, and business stakeholders.KEY RESPONSIBILITIES Administer and maintain user access within the platform and related systemsProvide Level 1 and Level 2 functional support; escalate complex issues when requiredMonitor platform performance, workflows, and data integrityManage incidents, bugs, and user requests, ensuring proper documentation and prioritisationCollaborate with project and technical teams on enhancements and regular releasesPerform functional testing and validation prior to deploymentsSupport user onboarding and training activitiesIdentify opportunities for automation, efficiency improvements, and enhanced user experienceMaintain up-to-date system documentation and proceduresPROFILE2 years' experience in IT support or application/platform supportExperience with ticketing or service management toolsGeneral knowledge of ITIL practicesFluent in English Experience in system or application administrationFamiliarity with Agile/SCRUM methodologies (nice to have)If this sounds like the right next step in your career, we welcome your application.
Shortlisted candidates will be contacted .