Delivery Services Executive
We are seeking a dedicated and results-driven professional to oversee the day-to-day delivery of our managed services.
* Main Responsibilities:
* Client Management: Serve as the client's first point of contact for all issues, requests, or challenges, promptly addressing concerns to maintain high client satisfaction.
* Team Leadership: Directly manage a team and Team Leads, providing guidance, support, and issue escalation.
* Operational Excellence: Analyze staffing levels, manage the onboarding process for new talent, and perform quality assurance to ensure consistency and adherence to expectations.
* Performance Management: Handle personnel challenges, including training, evaluations, and disciplinary actions.
* Internal Coordination: Serve as the primary liaison for billing, solutions, and employee management. Work closely with upper management to communicate project statuses, needs, and new growth opportunities.
* Administrative Oversight: Review and approve finalized payroll, ensuring timesheet accuracy, and compile billable/non-billable hours.