Location: Lisbon-Oriente
* Possible start: 8.01
* It's OFFICE BASED position in Lisbon Oriente
* We offer efficient and fast remote recruitment process
* Work life balance friendly schedule: Monday to Friday – 6:00 – 22:00 -rotating shifts( 5days/week, 40h per week) with weekends off
* We're looking for candidates with at least 1 year of experience in any Customer Support role—your skills and dedication matter to us
Company: Looking for a new opportunity in Lisbon?
Join a leading website platform and help French-speaking customers create and manage their online presence
If you have at least one year of experience in customer support, enjoy problem-solving, and are eager to work in a dynamic, friendly office environment, this is the perfect role for you.
You'll be supporting users in building their websites, managing content, and ensuring they have the best experience with the platform.
No technical expertise required – we'll provide all the training you need to succeed
Bring your experience and start an exciting new chapter in your career
As a Customer Support you will:
* Respond to customer questions via chat, email, and phone – clearly and kindly.
* Support French-speaking users with everyday tasks – such as logging in, connecting domains, or publishing a page.
* Help solve simple issues or escalate when needed – you'll never be alone; there's always a team to back you up.
* Collect user feedback and pass it on – your input helps make the platform better for everyone.
Competitive salary and remuneration system (incl. meal allowance):
* Base salary: 1050 € gross x 12 months (or 900 € gross x 14 months) – you choose the payment schedule
* 80€ gross – project fixed bonus
* 7,63€ net/day (it's 167,86€ / month) – Meal allowance – issued as a prepaid card
* For a shift starting at 6:00, the company pays for Uber up to 25€ / day so you can commute and start on time
It's on average 1130€ – 1298€ gross / month + night shifts adder
What do we offer?
* Possible start: 8.01
* Full-time fixed-term contract for 6 months with the possibility of extension (under Portuguese law), with NO Permanence Clause required
* It's OFFICE BASED position in Lisbon Oriente
* Work life balance friendly schedule: Monday to Friday – 6:00 – 22:00 -rotating shifts ( 5days/week, 40h per week) with weekends off
* Private Health Insurance from day 1
* A Bring a Friend Program with attractive incentives
* Complete online hiring process regulated
What do we expect?
* You speak native French
* You speak English – at least B2 level
* You are ready to move to Lisbon or already live there
* You are customer-oriented and enjoy interacting with people
* Experience in Customer Support area is a big plus
EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure ?
Then apply with your CV – We look forward to you
* By applying for this offer, you agree to our Privacy Policy and consent to the processing of your personal data and sharing it with the client offering this vacancy
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Job Types: Full-time, Contract
Contract length: 12 months
Pay: 1,130.00€ - 1,298.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* When is the closest possible date to start for you?
* Are you ready to work in our Office in Lisbon Oriente?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
* Your current location (city):
* This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
* Is French your first language?
* Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
Education:
* High school or equivalent (Required)
Language:
* English very good (min. B2) (Required)
* French (min. C2) (Required)