German Speaking Customer Support Representative
This is an exciting opportunity to join our team as a skilled German Language Specialist, providing customer support via multiple channels (call, chat, email). As a key member of our customer experience specialist team, you will be responsible for delivering high-quality support to users, offering solutions, and responding to all inquiries in a timely manner.
Job Description:
We are looking for a talented individual who possesses advanced spoken and written German skills, C1 level. You will have the ability to communicate with customers in German every day and provide them with excellent service.
In this role, you will also have the opportunity to work with our team leader and the entire team to ensure that our customers receive the best possible experience.
You will start your job with training where you will get to know the system and processes with the support of our team leader and the entire team.
Required Skills and Qualifications:
* Advanced spoken and written German skills, C1 level
* Intermediate spoken and written English skills, B1 Level
* Good computer user skills
* Ability to generate empathy in written form
* Good communication skills
* Customer orientation and troubleshooting
* Ability to manage time and meet goals
Benefits:
* Attractive salary
* Paid education and care for each individual
* Full-time employment contract
* Vacation and holiday bonuses
* Loyalty bonus
* Career path
* Great working atmosphere and friendly team spirit
* Learning new skills
* Bonuses for recommending new employees
Others:
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.
We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries.
We champion positive, lasting change in our teams and communities. We include everyone, just as they are, from day one. And with the right mindset, there's no end to how far we can go together.