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We are looking for a NOC Engineer to ensure the stability and performance of mission-critical network operations, for direct integration with a leading telecom infrastructure project!
Salary range: up to 20k annual gross
24x7 rotating shifts
What we're looking for:
* Minimum of 3 years of experience with traditional network technologies;
* Previous experience in NOC or Service Desk roles is highly desirable;
* In-depth knowledge of telecommunications networks, including: SDH, DWDM, IP, Ethernet, MPLS;
* Optical fiber characterization (OTDR, COTDR, OSA, etc.);
* Experience with infrastructure monitoring systems;
* Relevant technical certifications are valued;
* Ability to analyze and solve technical problems;
* Fluency in English.
Responsibilities:
* Monitor all network assets, installations and support systems on a 24x7 basis;
* Operate and maintain the NOC, ensuring the reliability and quality of services;
* Manage and resolve network and infrastructure incidents efficiently, monitoring metrics such as MTTR and MTTI;
* Provision, test and deliver services to clients within the agreed deadlines;
* Be the first point of contact with customers (Customer Care Center), offering ongoing support;
* Manage operational tickets, carry out escalations and keep management informed of critical incidents;
* Maintain operational relationships with suppliers and ensure compliance with SLAs;
* Develop and publish operational and network performance reports;
* Actively participate in the continuous improvement of processes, tools and documentation;
* Propose innovative solutions to recurring problems and participate in the organization's strategic projects.
We offer:
* Personal accompaniment focused on Career Management;
* Continuous and personalized Training and Certification through our own Learning Center;
* Solidity;
* Trust and Growth;
* Competitive salary package with benefits.
Apply and build your future with us!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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