Are you looking for a challenging and rewarding role as a social media customer support specialist? This position involves interacting with customers across various social media platforms and providing accurate and efficient solutions to their issues.
Job Summary
Our company is seeking a highly skilled and experienced individual who can effectively manage inquiries, provide excellent customer service, and ensure a positive experience for our customers.
* Key Responsibilities:
Responsibilities will include responding promptly and professionally to customer questions, complaints, and comments via social media platforms, providing accurate and efficient solutions to customer issues, and demonstrating empathy and professionalism in all interactions. Additionally, the successful candidate will have a strong awareness of data security and confidentiality and be able to handle a high-volume customer support environment.
* Requirements:
The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in multiple software applications and systems. A B2/C1 level or native proficiency in Dutch and C1 level or B2 proficiency in English are also required. The candidate should be adaptable, flexible, and able to work well in a dynamic team environment.
* Benefits:
As a valued member of our team, the successful candidate will receive a competitive salary package, relocation assistance for international candidates, and opportunities for career development and growth. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.
* What We Offer:
A career with our company offers many benefits, including a comprehensive training program, access to industry-leading tools and technology, and opportunities for professional growth and development. Our team is committed to excellence, integrity, and respect, and we strive to create a workplace culture that reflects these values.