Unlock Your Potential as a Customer Support Expert
Our team is seeking a highly motivated and customer-focused individual to join our ranks as a Customer Support Specialist. This is an excellent opportunity for someone who thrives in fast-paced environments and has a passion for delivering exceptional support experiences.
As a Customer Support Specialist, you will be the primary point of contact for our customers, providing timely and effective solutions to their inquiries and issues. You will work closely with our colleagues to ensure seamless support processes and share best practices to drive excellence.
The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in German (C2 level) and English (B2 level). They will also have experience in customer-facing roles, preferably within the EU or with Portuguese residency.
We offer a competitive salary package, including a language bonus for your proficiency in German, meal allowance during work hours, comprehensive health and life insurance, and relocation assistance to make your transition as smooth as possible.
In this role, you will:
* Respond to customer inquiries and resolve issues via digital channels
* Assist with account management, service inquiries, and troubleshooting
* Provide accurate information about products and services
* Escalate complex issues to relevant teams when needed
* Keep detailed records of customer interactions
* Collaborate with colleagues to improve support processes
* Consistently meet service quality and response time goals
Requirements:
* Fluent in German (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* Experience in customer support, preferably within the EU or with Portuguese residency
* Strong leadership, analytical, and communication skills
Why Choose Us?
* Competitive Salary Package: Enjoy a rewarding compensation package that recognizes your expertise
* Language Bonus: Receive additional compensation for your German language proficiency
* Meal Allowance: Enjoy a meal allowance during work hours
* Comprehensive Insurance: Benefit from health and life insurance coverage
* Relocation Assistance: Get support to make your transition as smooth as possible
Are you ready to take your customer support skills to the next level? Apply now!