Ready to Take Your Career to the Next Level as a Health Account Manager?
We're looking for a driven and empathetic Health Account Manager to join our team If you're passionate about helping clients, have excellent communication skills, and thrive in a dynamic, fast-paced environment, this role could be your perfect fit.
Role Overview:
As a Health Account Manager, you'll support clients in managing health-related accounts and addressing technical, financial, and account inquiries through phone, email, live chat, and social media. You'll provide expert advice, ensure client satisfaction, and help improve processes to deliver a seamless customer experience.
Key Responsibilities:
* Deliver exceptional support via phone, live chat, email, and social media, focusing on health-related accounts
* Address issues such as account setup, verification, financial matters, and technical challenges in the health industry
* Serve as a trusted advisor, providing solutions and insights for better healthcare management
* Respond promptly to client inquiries, concerns, and feedback, ensuring satisfaction
* Build and maintain strong client relationships through transparent, open communication
* Uphold high service standards and follow company policies to maintain a positive customer experience
* Offer feedback and suggestions to optimize internal processes and improve overall service quality
Requirements:
* Fluent in French (C2 level)
* Fluent in English (B1 level)
* EU Citizenship or Portuguese Residency Card
* Minimum 1 year of experience in customer support or account management
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow in the health sector
Why Join Us:
* Attractive Salary: Competitive compensation that recognizes your expertise
* Performance Bonus: Earn rewards based on your contributions
* Meal Allowance: Support for your meal expenses during working hours
* Health & Life Insurance: Comprehensive coverage for your well-being
* Onsite Work: Work in a collaborative, dynamic, in-office environment
Ready to make an impact as a Health Account Manager? Apply today, and we'll be in touch