Technical Customer Support SpecialistGerman & English SpeakersLocation: Lisbon, Portugal – Oriente (On‐Site)Start Date: 19 February 2026Contract Type: Fixed‐Term Contract (CDD) – 6 monthsAbout The RoleAre you passionate about digital marketing, websites, and online solutions?Join a global leader in the Search Engine & Website Solutions industry as a Technical Customer Support Specialist. In this role, you will support German‐speaking customers, helping them build, manage, and optimize their online presence.You will act as a trusted advisor, delivering high‐quality customer support via phone, email, and chat.Work Schedule Monday to Friday: Rotational shifts between 06:00 – 22:00Days off: Saturday & SundayEarly shift support (06:00 start):Uber transportation covered up to €25.00Key ResponsibilitiesProvide technical customer support for Website Solutions via phone, email, and chatAssist customers with website tools, digital products, and online servicesIdentify customer needs and recommend suitable technical or digital solutionsEnsure timely follow‐up and resolution of customer requestsCollaborate with internal teams to deliver seamless supportMaintain high service quality and customer satisfaction levelsCandidate RequirementsLanguage SkillsGerman: C1/C2 (mandatory)English: B2 or higherExperience & Knowledge Mandatory experience or strong knowledge in:Digital Marketing and/orWeb Design / Website SolutionsStrong interest in digital products and online technologiesSkillsExcellent communication and problem‐solving abilitiesStrong customer‐focused mindsetAbility to work in a fast‐paced, technical environmentComfortable using multiple digital tools and platformsSalary & BenefitsBase Salary: €1,100 per month (paid over 14 months)Performance Bonus: €180 per month (paid over 12 months)Welcome Bonus: €3,000Additional Benefits Meal allowance: €7.63 per working dayHealth insurance: From day 1Monthly contribution applies; free after 6 monthsUber transportation for early shiftsContinuous training and career development opportunitiesImportant NotesThe Welcome Bonus is paid in 12 monthly installments during the first year of employmentEach installment is conditional on less than 6% unjustified absenteeism in the previous monthThe welcome bonus must not be presented as part of the fixed monthly salaryFrom December onwards, there is no retention bonus for Search Engine & Website Solutions projectsHiring ProcessApplication ReviewLanguage Assessment (German & English)Client Interview(s)