Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you're looking at the right place
Host Hotel Systems is the largest technology provider for the hospitality sector operating in Portugal, with over 1800 clients. At Host, we create customized solutions for businesses of all sizes - from hotels and hotel chains to pousadas, hostels and short-term rental apartments.
To support our growth, we are looking for a Customer Support Technician. This position focuses on providing technical support to customers' needs, answering basic technical questions and offering advice to resolve them. Strong communication skills are a must, as is a customer-oriented profile.
Your duties:
* Ensure quality service: Follow the standards set by the company.
* Providing level 1 technical support: Answering questions and offering direct assistance to customers.
* Effective communication: Understanding customer problems, explaining solutions and suggesting improvements to procedures.
* Answering on all channels: Providing customer service via various means of communication.
* Making calls when necessary: Providing detailed explanations to customers over the phone.
* Working with complex incidents: W Using in-depth product knowledge.
* Escalating unresolved incidents: Responsible for passing on unresolved cases to higher levels.
* First point of contact: Be the initial reference for technical assistance.
* Provide appropriate solutions: Based on the problems and details provided by customers.
* Guide problem resolution: Guide customers through the resolution process.
* Accurate IT information: Keeping customers informed about IT products and services.
* Updating customer status: Keeping information up to date and following up in the event of delays.
* Identify improvements: Suggest improvements to procedures and processes.
Requirements:
* Secondary education or technical course in relevant area (Computer Science, Tourism, Management).
* Basic knowledge of hotels and/or hotel software.
* Willingness to work shifts and weekends.
* Affinity with technology.
* Proficiency in English and Portuguese.
* Strong verbal and written communication skills and a calm temperament
* Strong organizational skills and ability to multitask.
* Adherence to ITIL best practices.
* Follow IT Help Desk policies and procedures.
* Ability to work under pressure and prioritize tasks effectively.
* Basic knowledge of SQL and ability to perform simple database queries (preferred).
We value:
* Attention to detail.
* Focus on problem-solving.
* Ability to work as part of a team.
* Proactivity and self-motivation.
We offer:
* Salary package appropriate to the function
* Hybrid Model
* Employment contract
* 23 vacation days per year
* Benefits package (health insurance, etc.)
Apply now:
Tipo de oferta: Integral/Full-time
Benefícios:
* Cartão/Ticket refeição
* Estacionamento gratuito
* Seguro saúde