LMS Administrator (SuccessFactors Learning) – English
Job Title: LMS Administrator (Learning Platform Administrator)
Department: Learning & Development / HR
Location: Remote (from Portugal)
Contract: Full-time
About the Company
At HAYS, we are partnering with one of the world's leading and largest reinsurance companies, headquartered in Germany. Recognised for its exceptional financial stability, advanced risk-management expertise, and its ability to cover highly complex risks, this organization employs over 43,000 people worldwide.
Role Overview
The LMS Administrator will oversee the administration and continuous optimization of the company's Learning Platform, primarily working with SAP SuccessFactors Learning and ServiceNow.
This role is fully remote, requires advanced English, and prioritizes candidates with experience in E-Learning content, standards, or digital learning ecosystems.
Key Responsibilities
Learning Platform Administration (SuccessFactors LMS)
Manage daily administration of SAP SuccessFactors Learning: user setup, roles, permissions, catalogs, domains, assignment profiles.
Configure and maintain Items, Classes, Curricula, Programs and Learning Paths.
Upload, test and troubleshoot SCORM / AICC / xAPI content.
Manage sessions, registrations, waitlists, instructor-led training configurations and approval workflows.
Ensure data integrity through periodic audits, mass updates and quality checks.
Oversee compliance learning, recurring mandatory training, and audit-ready reporting.
Service & Support (ServiceNow)
Handle incoming support tickets via ServiceNow, ensuring they are resolved within SLA.
Triage platform issues (access, content, assignment, completions) and escalate when required.
Document recurring issues, maintain internal guides and contribute to the L&D knowledge base.
Reporting & Learning Analytics
Create and maintain reports and dashboards related to compliance, completions and L&D KPIs.
Provide insights to support audits, business reviews, and regulatory requirements.
Collaboration & Continuous Improvement
Work closely with global L&D, HR, IT and content creation teams.
Support testing and rollout of SuccessFactors bi-annual updates.
Propose improvements for user experience, learning workflows and automation.
Contribute to internal digital-learning strategy through E-Learning expertise.
Required Skills
Hands-on experience with SAP SuccessFactors Learning.
Experience with ServiceNow (ticketing, incident management).
Advanced English (daily communication with global teams).
Ttroubleshooting, analytical and communication skills.
Ability to work independently in a remote environment.
Preferred Skills
Experience designing or managing E-Learning content.
Familiarity with authoring tools (Articulate 360, Rise, Captivate).
Basic understanding of HTML/CSS.
Experience in multinational and culturally diverse environments.
If you're looking to take a leap in your career, this is your chance! Apply with your CV and we'll get in touch with you!! :)